“…. It can facilitate the learning that will help individuals break their codependence and allow them to apply their human spirit to their work. It can help build organizations that will thrive and grow through collective learning… (The) ‘soft’ competencies needed are needed for the workplace that reflect three levels of transition facilitation: Self: Intrapersonal insight (skills: self-awareness, clarity of own needs and agenda, valid data on how perceived by others); Workgroup: Interpersonal competency (skills empathetic listening, ability to give and receive feedback, ability to reflect feelings and emotions, coaching and counseling ability, an operating model and a theory of transition); Total Organization: Ability to stimulate collective dialogue (skills: courage and discipline to refrain from individual action-taking; belief (faith) that collective problem-solving and learning provide better answers.)”

~David Noer